Grandfather Philip Harold has been left stunned – after discovering a road was still full of potholes.
The 63-year-old had reported the defects on Greatbatch Avenue, in Penkhull, before Christmas.
And he was delighted to receive an email last week to say that the road had been repaired – only to discover it hadn’t and it was still covered in ‘inches of compacted ice’.
Now Stoke-on-Trent City Council has blamed the problem on a ‘computer error’ – and promised to repair the road over the next few days.
Retired Philip, who lives in Endon, said: “Before Christmas I emailed in because I was fed up of driving down Greatbatch Avenue to pick my granddaughter up and the potholes were just getting deeper and deeper.
“So I emailed highways and last week I got an email back, saying they’d been fixed and I could ring up or email if the job was not satisfactory.
“When I got the email I was on Greatbatch Avenue and I couldn’t believe it because the job hadn’t been done.
“So I rang up, not expecting to get an answer, and told the woman on the phone that the job hadn’t been done. She said it was contractors who’d done it. Well, I told her it hadn’t been checked and if they’d paid contractors for it then there was a big issue there.”
The email stated: “A repair to your defect enquiry was carried out and completed on January 25. We hope that you are satisfied with the service you have received. However, should you wish to discuss anything please do not hesitate to contact a member of the highways team.”
The council repaired almost 6,000 potholes in the city last year.
Councillor Daniel Jellyman, cabinet member for infrastructure, said: “I’d like to thank Mr Harold for taking the time to report this pothole to us, and we encourage residents to keep reporting potholes by using the simple and straight forward interactive map on our website.
“The email Mr Harold received stating that the pothole had been repaired was a simple computer error. The job is still on our system and we are aiming to complete the repair by the end of next week, weather depending.”