June 24, 2022


Technology Forever

Bouygues Telecom Elected GOLD Winner in CX Paris Awards Utilizing Roojoom’s Consumer Assistance Journey Orchestration

TEL AVIV, Israel, Jan. 20, 2021 /PRNewswire/ — The “My Bbox assistant”, a self-service option made by Bouygues Telecom applying Roojoom’s (https://www.roojoom.com) journey orchestration platform was elected GOLD winner in “Finest Data & Personalization Tactic” group at the 2020 CX Paris Awards (url).

Bouygues Telecom was able to generate a substantial transformation in purchaser knowledge by boosting digitalization in buyer support channels. This electronic transformation now lets Bouygues shoppers to troubleshoot and solve a wide range of technical issues on their have, at any working day or time with no obtaining to count on the simply call-center’s methods.

Roojoom’s platform, powering this services, allows Bouygues Telecom a brief go-to-market place for launching self-service journeys about numerous channels, even though leveraging AI to attain higher resolution rates and strengthen client pleasure.

“The targeted visitors on ‘My Bbox assistant’ is frequently expanding and seeing an extraordinary increase in new months” says Aviv Goren, Roojoom’s CRO. “What aids Bouygues Telecom sustain and go on to grow this electronic transformation are the higher resolution charges reached in self-company. We are proud to see Bouygues earn the gold award and appear to keep improving and breaking new grounds collectively”.

“This prize rewards the do the job of the groups who worked alongside one another to established up this platform, and a lot more normally, Bouygues Telecom’s modern method in conditions of buyer aid.” States Alain Angerame, Bouygues’ Director of Consumer and Staff Working experience. “‘My Bbox assistant’ fulfills equally consumer expectations and the business enterprise problem of Bouygues Telecom, which is getting a pioneer in electronic and 100% personalised self-support.”&#13

About Roojoom 

Roojoom’s Particular Journey Orchestration system uses AI to reinvent how makes engage with each individual person client. The system optimizes shopper assistance and consumer engagement KPIs such as challenge resolution prices and ordinary handling moments, as well as, shopper loyalty, benefit and pleasure.

Individual AI engines, invoked for just about every customer, drive particular person journeys constantly across channels right until the journey concentrate on is reached, guiding both of those electronic and agent-assisted channels, with a exceptional car-produced UX.

Focus on WHAT you want to attain, allow Roojoom’s AI have out the HOW.

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Lior Katz
Roojoom | VP Internet marketing & Strategy
[email protected]


Check out primary written content:https://www.prnewswire.com/news-releases/bouygues-telecom-elected-gold-winner-in-cx-paris-awards-applying-roojooms-purchaser-assistance-journey-orchestration-301211591.html&#13

Source Roojoom