7 On Your Side: Auto part shortage leaves NYC teacher stranded after car breaks down

NEW YORK Town (WABC) — A New York Metropolis trainer learned a tough lesson in supply chain aggravation right after her automobile broke down final wintertime. Now, she’s been waiting around approximately 5 months for the fix.

The trouble is that the substitution section has not been offered, but if anybody can get this tough-doing work general public faculty trainer rolling once again, it is 7 On Your Side’s Nina Pineda.

It was last February when Valerie Mendoza’s little one, her 2015 Ford Aim, began getting challenges — so she drove it to her dealership for support.

“On the way there, the motor vehicle broke down,” she said.

The laptop or computer module that controls the transmission was toast, but the fantastic news was that the support supervisor stated he ordered the section to get there in just a “couple days,” and it was included beneath her warranty.

But months went by, and Mendoza received frustrations as a substitute of a correct.

“Just after that, I didn’t hear anything at all from them,” she said. “Oftentimes when I would check out to call, they’d disregard my cellular phone phone calls.”

Mendoza, a 7th grade public university instructor, experienced a good deal on her plate. Other than doing the job full time, she headed up the drama club and was ending up her next Masters degree. She necessary wheels to get from her Westchester property to college in the city.

She reported the dealership did not have loaner automobiles, and the guardian organization, Ford, would only provide reimbursement for a rental.

“So fundamentally, I would have to pay back out of pocket $35 a day to lease this vehicle, and then they would reimburse me,” she claimed. “Which I could not do with shelling out my vehicle payment and also attempting to save up to fork out the automobile off.”

She said she was pressured to Uber it, having to pay for hundreds in rides.

“I’ve had to relocate to be closer to my task, since I did not have a automobile,” she mentioned. “So it is just been exceptionally annoying in every single way, financially, every little thing else.”

The issue is is that there are no much more loaners, because loaners are utilized vehicles and there is a scarcity of stock. In addition, most providers no extended have accounts with rental businesses.

But right after we bought in touch with the dealership, they agreed to invest in Mendoza’s car back again.

They could not say when the module would be in, so they slice her two checks: 1 for the Ford and the other to include her Uber rides.

“I could not have accomplished it with out you fellas, honestly,” she claimed. “I would still be waiting around for my vehicle. So I really respect it.”

Much more 7 On Your Facet | Supporting a homeowner compelled into foreclosure


Do you have an situation with a firm that you have not been capable to take care of? If so, 7 On Your Side desires to help you!

Fill out the form down below or email your thoughts, troubles, or story strategies by filling out the variety beneath or by emailing [email protected]. All e-mail Will have to Contain YOUR Title AND CELLPHONE Range. With no a telephone selection, 7 On Your Side will not be in a position to reply.

Copyright © 2022 WABC-Television set. All Rights Reserved.